PRIVACY POLICY
We know privacy matters. This policy explains what personal information we collect when you visit lakookiwines.com.au or buy from us, how we use it, and how you can access or correct it.
La Kooki Wines (ABN 71 947 141 039) has an annual turnover of less than $3,000,000 and is a small business operator exempt from most obligations under the Privacy Act 1988 (Cth). However, we take your privacy seriously and are committed to handling your personal information responsibly. We comply with the Spam Act 2003 (Cth) in relation to all commercial electronic communications.
- What personal information we collect
When you place an order or create an account with us, we may collect your name, email address, phone number, and delivery and billing address. We do not store your payment card details. Payments are processed securely by our payment gateway provider and card information is handled entirely by them.
We may also collect information you provide when you contact us directly, such as through email or our contact form.
- How we collect it
We collect personal information directly from you when you use our website, place an order, create an account, or get in touch with us.
Our website also uses cookies -small files stored on your device that help the site function and remember your preferences. We may use cookies from third-party services such as website analytics tools. These help us understand how people use our site so we can improve it. You can disable cookies through your browser settings, though this may affect how some parts of the website function.
- How we use your information
We use your personal information to process and fulfil your orders, communicate with you about your purchases, and respond to your enquiries.We may also send you information about new releases, offers or news from La Kooki Wines by email. We will only do this if you have opted in to receive marketing communications from us. Every marketing email we send will include a clear and easy way to unsubscribe. We will act on any unsubscribe request promptly.We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
- Who we share it with
We may share your personal information with third-party service providers who assist us in running our business, including our payment gateway provider, Australia Post for delivery, and our website platform provider. These parties are only provided with the information they need to perform their specific function.
Some of these service providers may process or store data on servers located outside Australia, for example if we use cloud-based email or analytics platforms. Where this occurs, we take reasonable steps to ensure your information is handled securely and in a manner consistent with Australian privacy standards.
We will not disclose your personal information to anyone else unless required to do so by law.
- How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss,and unauthorised access, modification or disclosure. Our website uses secure (HTTPS) connections for data transmission. Access to customer information is limited to those who need it to do their job.When personal information is no longer needed for the purpose for which it was collected and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
- Accessing and correcting your information
You can ask us at any time what personal information we hold about you,and request that any inaccurate information be corrected. To do so, contact us at [email protected]. We will respond to your request within a reasonable timeframe.
- Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance at [email protected]. We will take your concern seriously and work with you to resolve it.
If you remaindissatisfied, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
- Changes to this policy
We may update this policy from time to time. The current version will always be available on our website. We recommend checking back periodically if you want to stay across any changes.
- Contact us
For any questions about this privacy policy or how we handle your personal information, contact us at [email protected] or write to us at PO Box 806, Margaret River, Western Australia, 6285.
Licensee: Margaret River Wine Solutions, 12 Settlers Retreat, Margaret River, Western Australia, 6285. +61 447 587 151
Wholesaler Liquor Licence: 616210436517
