SHIPPING POLICY
Thank you for shopping with us. Here’s everything you need to know about getting your wine from Margaret River to your door.
- Processing your Order
Once payment is confirmed, we’ll have your order ready to ship touch if anything comes up that causes a delay.
- Where we ship
We ship anywhere in Australia – domestic only. We deliver to both residential and commercial addresses, including P.O. boxes. We don’t ship internationally at this time.
- Shipping rates
Orders over $200 ship free. Orders under $200 attract a flat $20 shipping fee, Australia wide.
- DELIVERY TIMES
We use Australia Post standard shipping for all domestic orders. Orders generally arrive within 7 – 10 business days from the date of dispatch. Delivery times are estimates and may vary depending on your location and any unforeseen delays. Regional locations can take up to 14 days.
- TRACKING
Once your order is on its way, you’ll receive an Australia Post tracking link so you can keep an eye on it.
- DAMAGED GOODS
If your order arrives damaged, please contact us straight away at [email protected]
- Missing or lost orders
Couriers can be creative with their hiding spots – please check around the property and with neighbours before gettingin touch. Unless specific delivery instructions were provided at time of order, La Kooki Wines cannot be held responsible for items that go missing after successful delivery. If you’ve had a good look and it’s still not there, contact us at [email protected] and we’ll do our best to help.
- questions
Get in touch with us directly.
